Emergency Storm Response in Knoxville and East Tennessee

The phone goes to an owner. Not to an answering service, not to a queue, and not to a call centre three states away. That is the whole promise, and it is the reason this page exists. We take these calls across Knoxville, Maynardville and the surrounding counties.

What counts as an emergency. A tree on the house or the roof. A tree across the driveway with a car behind it. A limb hanging over where people walk. A trunk leaning into a line. If you are looking at something and wondering whether it can wait, call and describe it — we would rather talk you through it than have you climb a ladder to find out.

What we will not do. We do not touch a tree that is on a power line. Nobody should, and a company that offers to is telling you something about how it works. That is a call to the utility first, and we will say so. Once the line is dead or clear, the tree is ours.

What happens when you call. One of us picks up and asks what you are looking at. A photo by text helps more than any description — the number takes pictures. If it is genuinely unsafe we will tell you which part of the house to stay out of. Then we come and clear it.

What storms actually do here. Across Union, Grainger and Campbell counties the record is not tornadoes; it is downbursts, saturated ground and ice. Ordinary summer thunderstorms uproot healthy trees when the soil is already full of water. The county storm log reads the same way year after year — multiple trees down across the county — and one entry is a photograph of a tree lying across two vehicles and a mobile home. Knox County is a different story, with a documented EF-2 in August 2023 that ran from Hardin Valley to Middlebrook Pike and put sixty thousand customers in the dark.

Being honest about this page. Every other service on this site is backed by completed jobs you can read. Storm callouts are the exception — they happen at night, in the rain, with a homeowner standing in the yard, and nobody stops to write an estimate or take photographs. So there is no case study here yet. What there is: three owners, a phone that gets answered, and the same insurance and standards that apply to everything else we do.